Shipping Policy – AROMATIZANTES PARA AUTO

‌Effective Date: October 8, 2026‌

Welcome to the official Shipping Policy of AROMATIZANTES PARA AUTO DE MEXICO SA DE CV, the operator of e-commerce website www.aromatizantesauto.com. This policy outlines all standardized shipping, delivery, customs clearance and logistics related terms for all orders of our curated road-tested car essentials including car fragrances, car garbage bags, car mounted tidy boxes, storage hooks and other space-friendly car tools sold on our platform. By placing an order on our website, you fully acknowledge and agree to all terms specified in this Shipping Policy, which is designed to ensure transparent, reliable and timely delivery of your car gear to your designated location across Mexico, while fully complying with all local logistics, customs and consumer protection regulations.

1. Basic Shipping Information

We prioritize using trusted, Mexico-native last-mile logistics partners for all our domestic orders to ensure stable delivery timelines, high on-time arrival rates and full shipment traceability. All our shipping arrangements are aligned with local logistics specifications to prevent common pain points including unexpected delays, lost parcels and hidden surcharges that frequently occur with third-party international courier services in Mexico’s remote areas.

1.1 Order Processing Lead Time

All valid paid orders will enter our warehouse sorting and packaging queue within 24 working hours after your payment is confirmed. Our warehouse team will conduct a double inspection process: first verifying that the ordered car tool is intact and matches your purchase selection, then packing the product with shockproof, crush-resistant protective materials to eliminate the risk of damage during transit.
Once the order is properly packaged, our team will print the full compliant shipping (shipping label) that matches your order information, before marking the parcel as ready for courier pickup. No order processing will take longer than 2 working days for standard in-stock products listed on our shop page. We will notify you via your registered email immediately if any rare out-of-stock situation causes extended processing time.

1.2 Delivery Timeline Reference

The delivery time varies based on your location within Mexico:

For all major core urban zones including Mexico City, Guadalajara, Monterrey, Puebla and Querétaro, standard delivery will be completed within 3 to 5 working days after the courier picks up your parcel from our warehouse.
For small and medium-sized cities, suburban zones outside of major metropolises, delivery will arrive within 5 to 8 working days.
For remote rural areas, locations far from main transportation lines, the delivery timeline is estimated to be 8 to 12 working days after pickup.

These timelines are non-binding estimates, and may be slightly adjusted due to unforeseeable conditions including extreme bad weather, official public holidays, unexpected logistics network adjustments, or force majeure events. Our support team will actively notify you of any abnormal delay and provide real-time updates on your shipment status.

2. Shipping Fee & Free Shipping Threshold

We have implemented a clear, transparent pricing system for shipping fees, with zero hidden charges applied to all orders:

For all domestic orders with a total merchandise value of 750 MXN or higher, we provide ‌completely free standard shipping‌ to any valid delivery address within Mexico. No minimum additional purchase is required to qualify for this free shipping benefit.
For orders with a total value below 750 MXN, a flat standard shipping fee of 99 MXN will be added to your checkout order amount automatically, no matter your domestic delivery location.
If you opt for expedited priority shipping at checkout, the corresponding expedited fee will be calculated and displayed to you before payment: expedited delivery cuts the standard timeline in half, with extra service fees starting from 149 MXN based on your delivery zone.

All shipping fees are clearly presented during the final checkout step before you confirm payment, so you will never encounter unexpected extra charges after completing your order.

3. Customs & Regulatory Compliance Rules

As a legally registered Mexican domestic enterprise, all our inventory of car essentials are pre-cleared through formal import procedures that fully comply with 2026 updated Mexican customs regulations for local domestic sales. For any rare cross-border outbound order requested by non-Mexico resident customers, the following strict rules will apply:

All parcels are declared with 100% accurate real product value, corresponding HS codes, complete product descriptions, and never participate in low-value misdeclaration. Our operations team has verified that false under-declaration that deviates far from the market assessment value will result in fines of 2 to 5 times the total product value, or even full confiscation of the goods by Mexican customs, a risk we never take.
Our car product lineup contains no restricted sensitive goods including high-concentration perfumes that require NOM certification, unapproved lithium battery products, or trademark infringing items, ensuring all parcels pass customs inspection smoothly. For any product that requires specific documentation for import clearance in your destination country outside Mexico, you will be notified to provide the necessary RFC tax number or other legal identification documents as requested by local tax authorities to avoid clearance stagnation.
For outbound shipments, the recipient is responsible for paying any applicable local import tariffs, value-added taxes, customs handling fees or other official charges imposed by the destination country’s regulatory bodies. We have no control over these third-party government-imposed fees, and they are not included in the product price or shipping fee you pay us.

4. Shipping Tracking & Parcel Sign-off Rules

Once the logistics partner picks up your parcel from our warehouse, we will immediately send you a dedicated logistics tracking ID and the corresponding logistics service provider information via email. You can enter the tracking number on the corresponding courier’s official website, or check the real-time logistics status directly on the order management page of your registered account on our website at any time.
You will be notified by SMS or phone call from the courier before the final delivery attempt. All parcels require a valid signature confirmation upon successful delivery. If no one is available to receive the parcel at your designated address during the first delivery attempt, the courier will leave a pickup notice and hold the parcel at the nearest local service point for 5 working days, waiting for you to arrange re-delivery or in-person pickup. If the parcel is not claimed within the 5-day holding period, it will be sent back to our official warehouse address.

We strictly prohibit all types of falsified tracking information including invalid tracking numbers, duplicate tracking IDs, or tracking entries with no logistics updates for over 72 hours. Our system will automatically monitor all shipment statuses to ensure every update displayed to you is 100% authentic.

5. Shipping Exceptions & Liability Instructions

If your parcel encounters the following abnormal conditions, our support team will work with you to resolve the issue as soon as possible:

If your parcel is confirmed lost by the logistics provider before successful delivery, we will arrange a full free re-shipment of the exact same ordered product to you, or coordinate with you for an eligible product exchange, fully in line with our no-refund-only policy laid out in our Refund and Returns Policy.
If the outer packaging of your delivered parcel shows obvious signs of severe damage that may cause damage to the internal car tool product, you can refuse to sign for the parcel on the spot, notify our support team immediately, and we will arrange a brand new replacement shipment at no extra cost to you.
We are not liable for delivery delays or failures caused by incorrect, incomplete, or outdated delivery address information that you provided at checkout, or cases where you fail to claim your parcel from the courier service point within the valid holding period.

If you have any questions about this Shipping Policy, need to check the status of your ongoing shipment, or need assistance updating your delivery address before the parcel is dispatched, you can contact our fast support team via the following official channels at any time:

Email: fogdew@aromatizantesauto.com
Telephone: +52 55 5507 4060‌
Postal Mail: Logistics Support Department, AROMATIZANTES PARA AUTO DE MEXICO SA DE CV, Periférico Sur 3395, 1er Piso, Rincón del Pedregal, Tlalpan, Ciudad de México, C.P. 14120, Mexico

Our support team will reply to all your shipping related inquiries within 24 working hours, to make sure your road-tested curated car essentials reach you in perfect condition as scheduled.