Refund and Returns Policy

Effective Date: October 8, 2026‌

Welcome to the Refund and Returns Policy of AROMATIZANTES PARA AUTO DE MEXICO SA DE CV, the operator of the e-commerce website www.aromatizantesauto.com. This policy applies to all orders for our full range of car essentials including car fragrances, car garbage bags, car mounted tidy boxes, storage hooks and other curated road-tested car tools purchased through our official platform. This policy is designed to clearly outline our transparent, customer-centric return process, and our non-negotiable rule that ‌no pure “refund only” requests will be accepted under any circumstances‌. By placing an order on our website, you fully acknowledge and agree to all terms laid out in this policy. Our core goal is to resolve any product-related issues fairly through return exchange or product replacement instead of processing standalone full or partial refunds that do not involve returning the purchased items.

1. Eligibility for Return Exchange Requests

All our customers can submit a valid return exchange request within 30 calendar days from the date you receive your ordered car gear, provided that your request meets all the following eligibility criteria:

• The product you submit for return must be in its original unused, unmodified, resalable condition, with all original factory packaging, labels, accessories, and included user manuals intact. You must provide clear photos or 15-second short videos showing the full appearance of the product, packaging, and any claimed defects if you are returning for quality issues.
• You must provide your original order number, which can be found in the order confirmation email we sent to your registered email address after your purchase. We do not accept return requests for products that cannot be linked to a valid completed order in our official system.
• Per our strict no-refund-only rule: You are not eligible to request a full or partial cash refund without returning the physical product to our designated return address. All valid post-order problem resolutions start with the return of the corresponding purchased items, unless the product received is confirmed by our quality inspection team to have severe manufacturing defects that make return operation impossible or unsafe.
• Custom personalized engraved products (including but not limited to our custom monogram engraved leather hanging car air fresheners) can only be returned for exchange if they have confirmed manufacturing defects, and cannot be returned for non-quality-related reasons such as change of mind after placing the order.

2. Strict No “Refund Only” Rule

We explicitly emphasize that standalone refund only requests that do not involve returning the physical product will be categorically rejected, and no exception will be made for this rule:

• We do not process any full or partial cash refund requests where customers choose to keep the ordered car tools, no matter if the request is filed for reasons including slight product size mismatch, accidental wrong order placement that you notice after delivery, or minor dissatisfaction with the product appearance.
• No partial refund will be approved to resolve order disputes if you do not return all ordered items from that order. If you encounter minor usage issues of the car tool, our fast support team will provide free step-by-step installation guidance, replacement of small broken accessories for free, or arrange an identical brand new product exchange, instead of issuing a refund that allows you to retain the product.
• Any fraud-related fake refund only claim (including claiming the product was never received while you have actually signed for the parcel, or claiming fake product damage to ask for a full refund while hiding the product for continued personal use) will be recorded in our system, and your account will be permanently banned from placing any new orders on www.aromatizantesauto.com. We reserve the right to pursue legal liability for such malicious refund only claims under Mexican consumer protection and civil code regulations.

3. Return Process Step by Step

All customers must follow this official return process to submit your request:

1. First, contact our fast support team to initiate your request within the 30-day eligibility window. You can send your request along with order number and relevant product proof photos via email to fogdew@aromatizantesauto.com, or call our customer service line at +52 55 5507 4060‌ during our working hours. Our team will reply and confirm your request eligibility within 24 working hours.
2. Once your return request is approved, we will send you the designated local return shipping address, which is our official office location: Periférico Sur 3395, 1er Piso, Rincón del Pedregal, Tlalpan, Ciudad de México, C.P. 14120, Mexico. You need to ship the product back to this address, and send us the return tracking number via email after you drop off the parcel.
3. After our warehouse team receives your returned product, our professional quality inspection team will conduct a full check within 3 working days to confirm that the product meets all return eligibility requirements.
4. Once your return is verified as valid, we will process your requested exchange: we will ship the brand new identical product, or the alternative product you agreed to exchange for, to your designated delivery address as soon as possible. We will never issue a standalone refund without you returning the product as required.

4. Return Shipping Cost Rules

• If you return the product due to confirmed manufacturing quality defects, or the product we delivered does not match the item you ordered on our website, we will cover 100% of the return shipping cost, and we will also bear the shipping fee for sending the exchanged new product to you.
• If you submit a return exchange request for personal reasons such as you changed your mind after receiving the product, or you chose the wrong product model when placing the order, you will need to bear all the return shipping costs on your own. You will also need to cover the re-delivery shipping fee for the exchanged new item.
• We strongly recommend that you use a traceable courier service to send back your returned product. We are not responsible for items that are lost or damaged during the return shipping process before our team signs for the parcel.

5. Contact Information for Return Inquiries

If you have any questions about this Refund and Returns Policy, need help confirming if your order meets return eligibility, or need guidance for the return process, you can reach our support team through the following official channels anytime:

• Email: fogdew@aromatizantesauto.com
• Telephone: +52 55 5507 4060‌
• Postal Address: Return Department, AROMATIZANTES PARA AUTO DE MEXICO SA DE CV, Periférico Sur 3395, 1er Piso, Rincón del Pedregal, Tlalpan, Ciudad de México, C.P. 14120, Mexico

We are committed to making every car gear shopping experience smooth and pleasant for our customers, and our strict no-refund-only rule ensures we can keep providing high-quality road-tested, space-friendly car essentials at fair and stable prices for all users of our platform.